COVID-19 UPDATE

Thank you to everyone for your patience during these challenging times.

Yes, WE ARE OPEN!

We have actually extended our hours to allow more time between appointments for cleaning, yet still allowing us to see all patients that need veterinary attention. We are here to help.

If your pet is unwell, please call us for advice on 9587 4599. We do not want any animals to suffer as a result of the lockdown requirements and will do all we can to help you and your pet. When you call we will advise how to proceed.

Under stage 4 lockdown restrictions, taking your pet to the vet is listed as an accepted reason to leave your home.  We continue to prioritise the most urgent patients, and routine visits for vaccinations, nail trims and other non urgent procedures are being rescheduled until after the Stage 4 lockdown finishes.  We apologise for the inconvenience this may cause, and appreciate your understanding.  We continue to be able to treat animals that are unwell or in pain so please don't hesitate to get in touch if you are concerned.

Veterinary hospitals have been declared as essential services and will remain open throughout the stage 4 lockdown period. provided staff members do not contract the coronavirus. No matter what, we will ensure that you can contact a vet for assistance. As soon as coronavirus entered Australia we instituted additional strict hygiene measures to protect our staff and the community. Please do not be offended that we are no longer allowing clients into the hospital building. This is for the protection of everyone in the community and to comply with social distancing requirements.  Instead we are requesting you to call the clinic when you arrive in the carpark, and we will advise you of what to do.  A staff member will come to collect your pet and bring them in for an examination with a vet.  We will call you to discuss your pet's medical history, our findings, treatment options and recommendations.

Please be aware that due to the current pandemic, most telephone companies are struggling to meet the demands. As a result there are times when calls to the clinic are not getting through. Our phone providers are working to resolve these issues where possible.  Please be reassured we are still open and here during normal opening hours. Please be patient and keep trying to call through. If you have an urgent matter, please proceed directly to the clinic. Try calling from the carpark or knock on the door.

Please note that additional hygiene practices have been implemented to protect the community, as well as the staff of the practice. We will request owners to observe social distancing recommendations in and around the veterinary hospital and to wear a mask at all times.

Until advised otherwise, we are open as normal – here are some guidelines to help both humans and animals stay safe and healthy.

 

If your pet needs veterinary attention, please call to make an appointment.

Please inform our staff during the call:

if you or anyone in your household is awaiting Covid test results or if you are a known contact of someone who has tested positive and been asked to isolate..

- if you or anyone in your household are unwell (fever, lethargy, cough, runny nose, sore throat, aches and pains, even if you have not been diagnosed with COVID 19 and believe you just have a cold_

- if you are self isolating or have been in contact with someone diagnosed with COVID 19.

- please confirm the mobile phone number of the person bringing your pet to their appointment, and your current email address for any required certificates or invoices to be emailed to you.

It is critical that you share this information. Please rest assured that we will still provide care and treatment for your pet. We will just take appropriate precautions to protect our vets and nurses from the risk of infection to allow our clinic to remain open to care for the pets in our community.


When arriving for your appointment, please wait in your car. DO NOT ENTER without instruction from a staff member.  Please phone us from your car on arrival and we can return the phone call when we are ready to see your pet. Please make sure you bring your mask with you and wear it when you arrive in the carpark.

Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait. We recommend checking medications and ensuring you have at least a one month supply. We are not currently experiencing any supply issues of medications or foods and believe that if everyone is responsible about medication supplies that we will all get through.  Owners with pets requiring life saving medications such as heart medications and insulin should check their medications carefully to ensure an adequate supply is maintained. Do not wait until you are almost out, call ahead and advise how many medications you have remaining.

We are working hard to ensure we can continue to provide complete veterinary care.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

Please understand that we may need to take on the workload of other veterinary practices if they are forced to close and will endeavour to see all patients when possible. We are currently experienced a huge demand for veterinary care and are doing our best to see every patient possible. We do need to prioritise the most critical cases during these periods. Your patience and understanding during these difficult times is greatly appreciated.  Please stay well and keep washing those hands.

 

 

Our dedicated team is always here for your pets

Our Veterinary Hospital provides modern, professional and affordable health care for your pets. We aim to make your pet feel at ease in our clinic with a caring and gentle approach to treatment and consultations. Our dedicated staff and leading veterinarians are all passionate about pets and avid animal lovers.

At our Veterinary Hospital, you’ll be fully supported with sound advice first and foremost. We know that helping our clients starts with providing a good understanding of health care issues and treatment options. With good advice and professional recommendations, you’ll be well equipped to make the best ongoing health care decisions for your pet.

With fully equipped examination rooms, diagnostic machines and pharmaceutical stores we provide on-the-spot assistance for nearly all pet health and medical needs. Take a moment to meet our team and our own pets. We look forward to seeing you and your pet again at the next scheduled visit.

A big part of our local community

Our Veterinary Hospital has been an integral part of our local community for years. Being so strongly integrated with our local community is important to us and our clients. Our customers know by experience that they can rely on us for sound advice and treatment options and that their pet is in the very best hands with our team.