COVID-19 UPDATE

Thank you to everyone for your patience during these challenging times.

Yes, WE ARE OPEN!

We are actually extending our hours slightly to allow more time between appointments for cleaning, yet still allowing us to see all patients that need veterinary attention.

If you pet is unwell, please call us for advice on 9587 4599. We do not want any animals to suffer as a result of the lockdown requirements and will do all we can to help you and your pet. When you call we will advise how to proceed.

We are awaiting confirmation that veterinary hospitals will be listed as essential services and will continue to keep you all informed. We expect to remain open for the forseeable future to care for our patients. No matter what, we will ensure that you can contact a vet for assistance. As soon as coronavirus entered Australia we instituted additional strict hygiene measures to protect our staff and the community. Please be patient as we are being very strict about entry into the clinic and social distancing requirements.

Please be aware that due to the current pandemic, most telephone companies are struggling to meet the demands. As a result there are times when calls to the clinic are not getting through. Our phone providers are working to resolve these issues where possible.  Please be reassured we are still open and here during normal opening hours. Please be patient and keep trying to call through. If you have an urgent matter, please proceed directly to the clinic.

Please note that additional hygiene practices have been implemented to protect the community, as well as the staff of the practice. We will request owners to observe social distancing recommendations within the clinic and remain 2 metres away from staff.

We believe the clinic will continue to remain open as an essential service, provided that no staff member contracts COVID-19. As a result we are being very cautious to prevent any transmission.  If the clinic does have to close, then this website will be updated to ensure the community are notified of any closure and alternative options for care of your pets.  We will be able to transfer records to other practices to provide ongoing care if necessary and veterinary practices will work together to help care for the pets in the community.

Until advised otherwise, we are open as normal – here are some guidelines to help both humans and animals stay safe and healthy.

If your pet needs veterinary attention and:

- You have been overseas within the last 14 days
- You’re experiencing symptoms (these include fever, lethargy, runny nose, cough, sore throat, aches and pains - even if you have not been diagnosed with COVID-19 and believe you just have a cold)
- Need to self-isolate
or have been in contact with someone with COVID-19
Please phone us for advice and we can make a plan. If you are unwell, please TELL US over the phone so we can make appropriate arrangements to treat your pet.


We will still continue to care for your pets and provide treatment for them, we just need to ensure we are protecting our veterinarians and nurses to allow our clinic to remain open to care for the pets in our community.

We ask you to:

-Limit the number of people presenting your pet to just one owner. Please understand we may ask you to remain outside and will speak via phone while we examine your pet if required.
-When arriving for your appointment, please wait in your car. DO NOT ENTER without instruction from a staff member.
-Please phone us from your car on arrival and we can return the phone call to welcome you into the clinic when we are ready to see your pet.

Please use hand sanitisers located in the clinic.

Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait. We recommend checking medications and ensuring you have at least a one month supply. We are not currently experiencing any supply issues of medications or foods and believe that if everyone is responsible about medication supplies that we will all get through.  Owners with pets requiring life saving medications such as heart medications and insulin should check their medications carefully to ensure an adequate supply is maintained. Do not wait until you are almost out, call ahead and advise how many medications you have remaining.

We are working hard to ensure we can continue to provide complete veterinary care.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

Please understand that we may need to take on the workload of other veterinary practices if they are forced to close and will endeavour to see all patients when possible.

 

 

Our dedicated team is always here for your pets

Our Veterinary Hospital provides modern, professional and affordable health care for your pets. We aim to make your pet feel at ease in our clinic with a caring and gentle approach to treatment and consultations. Our dedicated staff and leading veterinarians are all passionate about pets and avid animal lovers.

At our Veterinary Hospital, you’ll be fully supported with sound advice first and foremost. We know that helping our clients starts with providing a good understanding of health care issues and treatment options. With good advice and professional recommendations, you’ll be well equipped to make the best ongoing health care decisions for your pet.

With fully equipped examination rooms, diagnostic machines and pharmaceutical stores we provide on-the-spot assistance for nearly all pet health and medical needs. Take a moment to meet our team and our own pets. We look forward to seeing you and your pet again at the next scheduled visit.

A big part of our local community

Our Veterinary Hospital has been an integral part of our local community for years. Being so strongly integrated with our local community is important to us and our clients. Our customers know by experience that they can rely on us for sound advice and treatment options and that their pet is in the very best hands with our team.